Patient Rights
You have the right:

  • To receive services appropriate to your needs and expect the home care organization to provide safe, professional care at the level of intensity needed, without unlawful restriction by reason of age, sex, race, creed, color, national origin, religion, or disability.
  • To have access to necessary professional services 24 hours a day, 7 days a week.
  • To be informed of services available to you.
  • To be informed of the ownership and control of Tendercare’s organization.
  • To be told on request if Tendercare’s liability insurance will cover injuries to employees when they are in your home, and if it will cover theft or property damage that occurs while you are being treated.

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Patient Care
You have the right:

  • To be involved in your care planning, including education of the same, from admission to discharge, and to be informed in a reasonable time of anticipated termination and or transfer of service.
  • To receive written notice prior to any discharge or referral in service to the client or the client’s legal representative or other individual responsible for the client’s care at least five calendar days before the services are stopped. The five day period does not apply in the following circumstances: a. The health, safety, and/or welfare of the home health agency’s employees would be at immediate and significant risk if the home health agency continued to provide services to the client; b. The client refuses the home health agency’s services; c. The client’s services are no longer reimbursable based on applicable reimbursement requirements and the home health agency informs the client of community resources to assist the client following discharge; or d. the client no longer meets applicable regulatory criteria, such as lack of physician’s orders, and the home health agency informs the client of community resources to assist the client following discharge. The home health agency must continue, in good faith, to provide services during the five-day period described. If the home health agency cannot provide such services during that five day period, its continuing attempts to provide the services must be documented.
  • To receive reasonable continuity of care.
  • To be informed of your rights and responsibilities in advance concerning care and treatment you will receive, including any changes, the frequency of care and who will provide (disciplines) services.
  • To be informed of the nature and purpose of any technical procedure that will be performed, including information about the potential benefits and burdens.
  • To be referred to other agencies and or organizations when appropriate and be informed of any financial benefit to the referring agency.

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Respect and Confidentiality
You have the right:

  • To be treated with consideration, respect, and dignity, including the provisions of privacy during care.
  • To have your property treated with respect.
  • To be free from verbal, physical, and psychological abuse and property exploitation.
  • To have staff communicate in a language or form you can reasonably be expected to understand and when possible, the organization assists with or may provide special devices, interpreters, or other aids to facilitate communication.
  • To maintain confidentiality of your clinical records in accordance with legal requirements and to anticipate Tendercare will release information only with your authorization or as required by law.
    Click HERE for the complete Notice of Privacy Rights.
  • To be informed of the organization’s policies and procedure for disclosure of your clinical record.

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Financial Aspects of Care
You have the right:

  • To be informed of the extent to which payment for the home care services may be expected from Medicare, Medicaid, or any other payer.
  • To be informed of charges not covered by Medicare and or responsibility for any payment(s) that you may have to make.
  • To receive this information orally and in writing before care is initiated and within 30 calendar days of the date the organization becomes aware of any changes.

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Self-determination
You have the right:

  • To refuse all or part of your care to the extent permitted by law and to be informed of the expected consequences of said action.
  • To be informed in writing of rights under state law to formulate advance directives.
  • To have Tendercare comply with advance directives as permitted by state law and state requirements.
  • To be informed of Tendercare’s policies and procedures for implementing advance directives.
  • To receive care whether or not you have executed and have an advance directive(s) in place, as well as not to be discriminated against whether or not you have executed and advance directive(s).
  • To be informed regarding the organizations policies for withholding of resuscitative services and the withdrawal of life-sustaining treatment, as appropriate.
  • To not participate in research or not receive experimental treatment unless you give documented voluntary informed consent.
  • To be informed of what to do in an emergency.
  • To participate in consideration of ethical issues that may arise in your care.

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Complaints
You have the right:

  • To voice complaints or grievances about treatment or care that is (or fails to be) furnished, or regarding lack of respect for property, without reprisal or discrimination for same and be informed of the procedure to voice complaints or grievances with the home care organization. Complaints or questions may be registered with Leslie Deitchman by phone, in person, or in writing. Tendercare will investigate the complaint and work towards resolution. The address and phone number is:Tendercare Home Health Services, Inc.
    Attn: Leslie Deitchman RN
    6308-D Rucker Road
    Indianapolis, IN 46220
    (317)251-0700
  • To be informed of the State Hotline. The State Board of Health also has a State Hotline for complaints or questions about local home care agencies as well as to voice concerns regarding Advance Directives. The State Board of Health shall investigate all complaints.

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Patient Responsibilities
As a home care patient, you have the responsibility:

  • To provide complete and accurate information about illness, hospitalizations, phone or insurance/payment information and changes made to advance directives.
  • To inform Tendercare when you will not be able to keep your home care appointment.
  • To treat the staff with respect.
  • To participate in and follow your Plan of Care.
  • To provide a safe environment for care to be given.
  • To cooperate with staff and ask questions if you do not understand the instruction or information given to you.
  • To assist Tendercare with billing and payment problems, or to assist with third party payment issues.
  • To inform Tendercare of any problems or dissatisfaction with services.

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