When coming up with a title for this blog, we debated: should the services we’re about to discuss be considered conveniences or necessities? After all, home care assistance was once considered a convenience for only the wealthy, but today it’s certainly a necessity for families across the country. Much like a cell phone, it can be a convenience at some times and a life-saving tool at other times. The fact is, it’s something you don’t want to be without once you experience what it can do.

Let’s talk about a few of the services you’ll get with Tendercare Home Health Services that we believe are so important that all home health services should offer them.

24-hour Availability

If you don’t have 24-hour in-home care services for your loved one, there are going to be times when you have questions. Perhaps a particular piece of medical equipment is giving you a strange message, or you have a question about medication. When this happens at 2 am, you can’t call a doctor’s office and you certainly don’t want to head to the emergency room if it’s not actually an emergency.

That’s the perfect time for you to call the Tendercare offices. We have someone ready to answer your questions at all time. It might not be the nurses you’re familiar with, but it will be someone who has your information at their fingertips, including what type of equipment you’re using. You can call us 24-hours a day, seven days a week in order to find the answer to the questions that pop up.

We’ll Work With Insurance

If you have a premature child with special needs, there are two reasons you need someone to help you with insurance. First of all, we’re sure you’ve already had your fill of dealing with insurance when it comes to the hospital services you’ve received and are sick of working with them. Second, and more important, now that the child is home you should be devoting as much of your time as you can taking care of them and adjusting to your new life; insurance problems should take a back seat.

Tendercare is ready to help you deal with obtaining the funds to care for proper home healthcare services, whether you’re dealing with Medicare, Medicaid, CHOICE, or private insurance. We’ll fight for you to get your loved one the proper level of care that they deserve. Our experience working with these places every day ensures that we know the best ways to communicate with them and get them to deliver the funds that are promised in your contract.

Extensive Staff

We don’t begrudge anyone from starting their own home care agency. After all, we started with just a few nurses back in 1994 and have grown from there. But there’s no doubt that there are advantages of working with a larger home healthcare provider.

As we’ve grown, we’ve found ourselves offering better care than ever before because of the additional staff that we provide to our clients. As our client, you’ll be working with a case manager, a scheduling coordinator, and an admissions nurse, all of whom are working with you and your doctor in order to get your loved one the proper level of care. They all work together and are familiar with your situation. This is in addition to the other nurses that you’ll have working with you. Speaking of which…

Back-Up Staff

When it comes to in-home care services, you’ll be dealing with the same nurses as often as possible. If you only need one during the hours you’re at work, you might only see one a day. If you’re eligible for 24-hour pediatric home care, you might see two or more nurses. But nurses are only human (despite their unworldly caring ability), and they’re going to get sick every so often. We also don’t begrudge them taking vacations in order to recharge.

When your nurse is not available, we have a large network of nurses we can call on to make sure that your loved one is cared for. The more nurses we have, the more likely we are to have someone as a back-up who will fill in perfectly while they are gone.

One more thing: since we have such a close staff that we treat fairly, they’re more likely to stick around in their job for longer periods of time. That means you might be seeing the same nurse for many years, one who might become a part of your family.

The Tech To Help

As a larger home care services provider, we’re able to provide you with the technology that will help you and the patient better than ever. First of all, you’ll have online access to our scheduling calendar so that you — and we — are on the same page concerning when you’ll be needing us. You’ll also have quick access so that you can email our office staff or leave feedback. (Chances are you’ll get to know us so well that you’ll know our email by heart and won’t hesitate to give us feedback directly.)

On top of that, we also have the latest and greatest tech that we set up in your home. This tech will be specifically chosen for the patient and calibrated appropriately. Our nurses are constantly going through additional training in order to make the most of the latest medical equipment. Because we know it so well, we’ll also be able to inform you of the basics so that you are able to troubleshoot if necessary (if legally allowed).

At Tendercare Home Health Services, we’re proud of the work we do and the conveniences — and necessities — we can offer in order to protect the patient and make their lives easier. For 23 years we’ve been delivering the best in pediatric home healthcare to those who need it, and we’re ready to help you as well. Contact us today to learn more about what we can do for you and your family.